Refund Policy

Last updated: [date]

1. Digital access

Your bundle is added to your account as soon as the payment is confirmed, usually within seconds. Because this is digital content you can use straight away, purchases are generally not refundable once access has been given.

2. When we will review a refund

Email [ContactEmail] within [RefundDays] days of purchase if you were charged twice or in error, or if you have a technical problem we cannot fix. Write from the email of your account and include your order number (it is on your invoice). We reply within [ResponseTime].

3. Conditions

[State any other conditions, for example that you have not completed more than a set number of tests. Have your lawyer check this page: consumer law in some countries, for example the EU and UK, gives buyers rights for online purchases that cannot be waived.]

4. How refunds are paid

Approved refunds go back to the original payment method through Razorpay or PayPal. Banks usually take 5 to 10 working days to show the money. [Confirm the timings in your payment provider agreements.]

5. After a refund

The months of access bought with the refunded order are removed from your account automatically, and we email you to confirm the refund.

6. Your legal rights

Nothing on this page limits any rights you have under the consumer law of your country.